Engage directly with your customers from a single business persona. Enable customers to connect to your business through a single business number - one point of contact, one voice.
Inbound messages reach the right internal business teams, at the right time. Teams can collaborate, review messages, and coordinate answers among themselves, before responding to the customer - without ever leaving the conversation thread.
Your business teams can collaborate privately, in real-time. “Mention” and tag one another in conversations. No need to toggle between other apps when all the information you need is in one view.
Know which internal team members are active, and when they are viewing or responding to a shared conversation thread.
Every conversation with a customer is important. Set a priority status on a shared thread to indicate urgency and color code your way to streamlined success.
