The thing I love about Cytracom is the fact that when my clients need something — and let’s say I’m not available — they can call Cytracom and they’re right there to help them out. I’ve got a partner that’s always ready to help me out, they always have an answer when I need it and they get everything done quickly.
We’ve tried some other providers and they were very complicated to work with, support could be a challenge and installation could be very complicated. The beauty with Cytracom was having a solution that was easy to deploy, easy to manage, didn’t generate a lot of support overhead for us — and our customers love it.
I chose to partner with Cytracom because I knew that all my partners were using VoIP, but I knew nothing about it. So instead of going out as a one-man MSP, and learning about VoIP and reinventing the wheel, I chose to partner with somebody that already had the process in place.
We tried out a lot of providers along the way, and coming from a long experience in voice, we had a pretty strong opinion. Cytracom has done a fantastic job — both on the product side and the support side.
