A BDR for your phone system
As an MSP, you talk about business continuity every day with your customers. With recent natural disasters and the billions lost in revenue due to outages, it’s easy to understand why a continuity plan is so important. But, voice is being left out of the conversation.
Voice Continuity from Cytracom changes everything. Now, you can naturally extend VoIP into your business continuity conversation with a powerful solution to protect voice services, just like you protect data. Now, you have an answer to the question every customer asks about VoIP: What happens if my Internet goes down?
- Digital Presence Indicators
- Crystal-clear HD Audio
- Color LCD Display
- Dual Gigabit Ports, Integrated POE
- Handset, Headset, Speaker, and Bluetooth-integrated
Guard against outages, interruptions, degraded quality
As the only VoIP provider with Voice Continuity build into the platform, Cytracom makes it simple to protect your customers’ lines of communication. Our Voice Continuity Suite is included free of charge with every account. It features two powerful capabilities now, with more to come.
Automated Failover
Custom policies let you dictate what happens if the phones go offline.
Intelligent Monitoring
Deep analytics help you identify and track call quality issues sooner.
Automated Failover Policies
Create simple, but powerful policies to ensure call completion—even during an outage. With Automated Failover, our first Voice Continuity application, you have complete control to dictate which extensions should failover and where. Set trigger thresholds to either enact the policy or just notify you of an issue. Plus, enable auto recovery to seamlessly resume operations when the phones come back online.
Watch the video to see how it works.
Active Intelligence Monitoring
Get a window into the health and performance of your customers’ voice services. This interactive analytics dashboard gives partners a snapshot of the collective health of their voice customers, as well as the ability to drill down to individual end-user performance. Leverage data to track, identify and resolve issues sooner.
- Digital Presence Indicators
- Crystal-clear HD Audio
- Color LCD Display
- Dual Gigabit Ports, Integrated POE
- Handset, Headset, Speaker, and Bluetooth-integrated
Powered by Ivie
Cytracom’s Voice Continuity Suite is built on Ivie, our proprietary voice intelligence engine. Ivie was uniquely built on our commitment to empower the MSP community with:
Better visibility
A window into the health and performance of the voice services you deploy
More control
Single pane of glass to manage all of your customers' voice services
Deep insight
Access to the information needed to make the best decisions for your clients
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